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14 2011

Anne Larcade

Hotel Management and Development

President & COO, Sequel Hotels and Resorts,

Attitude is paramount. At least it is in the hotel business. Anne Larcade, President & CEO of Sequel Hotels & Resorts, defines the challenging role she plays in hotel management and development. Sharing lessons learned from her 25 years in the industry, she reveals Sequel's winning strategy of Sequel Hotel's unique guest centric structure.  Defining the challenges of Canadian tourism, she shares her views on guest expectations and intuitive service. Anne Larcade discusses hotel revenue streams, mystery shopping, and the landmark Gladstone Hotel. Learn how to reinforce examples of amazing service. Learn how to motivate and keep younger staff.  And learn what 'management' means in the hotel industry.

Interview Date: November 2011


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