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Webinar with the Ministry of Government and Consumer Services: Complying with Ontario’s Consumer Protection Laws

Oct 20, 2015
1:30 – 2:30 PM EST

This consumer protection webinar, presented by the Ministry of Government and Consumer Services in collaboration with the Retail Council of Canada, will feature an introduction to the Consumer Protection Act, which has been in force since 2005. The Act places a number of obligations on you as a business, including the requirements for making certain types of agreements, as well, as general standards involving fairly representing the goods and services you sell. The law applies to almost all businesses that sell directly to consumers in Ontario, as opposed to business to business firms. The ministry has the power to enforce the Consumer Protection Act, and other consumer protection statutes, which can be done using a wide range of tools, from educational visits by the ministry’s inspectors to prosecution through its legal branch. A free copy of the Business Guide, and details about the ministry’s online tool, the Consumer Beware List, will be highlighted. The ministry is currently enhancing its business compliance programming. This webinar is part of that offering.



Are you ready? New Ontario Health & Safety Training Requirements

Tuesday, May 20, 2014Register Now2:00-3:00 PM ESTLearn how to comply with Ontario’s new mandatory Health & Safety training requirements. These requirements come into effect for employers on July 1, 2014.


PwC’s 2013 Total Retail Survey: Shopping channels are just the beginning

Wednesday, February 26, 2014
1:00 – 2:00 PM EST

Customer expectations are changing. Shoppers now want a unified customer experience with retailers—compelling in-store technology, real-time insight into stock, consistent prices and offerings, and an “always-on,” 24-7 service mentality.

PwC’s total retail survey of online shoppers aims to understand and compare consumer shopping behaviors and the use of different retail channels. With over 15,000 online shoppers surveyed in 15 different territories, we asked consumers about their purchasing preferences, use of different shopping channels and expectations of retailers. These customer expectations have important business model ramifications for retailers, particularly with technology and supply chain issues.


The Inefficient Lighting Phase-Out Has Arrived – Are You Ready?

Wednesday, February 12, 2014Register Now2:00 PM – 3:00 PM (EST)We are pleased to invite you to a webinar discussing the phase-out of inefficient lighting in the Canadian marketplace. Join experts from Natural Resources Canada and RCC on Wednesday, Febr…


Weight and Measure Regulation

Friday, January 24, 2014Register Now2:00 PM – 3:00 PM (EST)The regulations amending the weights and measures regulations will be explained to RCC members to help them in their planning.