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Terry Thompson

Great Managers – Using Information Technology To Its Best

Most successful organizations are committed to developing/purchasing and implementing technology that improves the productivity and effectiveness of their employees. Technology improvement is now seen as an essential component of almost every organization’s ability to compete in the market place. However, a major flaw in most organizations’ approach to bringing in ever-improving technology is the failure […]


Great managers – Successful strategic planning meetings

When you are planning to do strategic planning, it is important to consider setting and duration, level of detail and the role of the CEO. Properly evaluating the options for each will help you get the best results from your strategic planning session. Setting and duration There are a variety of approaches that could be […]


Great managers – effective communication summarised

The priority components of great communication are: Proper preparation; Patience (i.e. do not rush it); Listen more than talk; Be disciplined in your approach (i.e. hold to your schedule of one-to-ones with subordinates and team meetings, be on time and always give your full attention); Follow up to ensure that your communication was understood the […]


Great managers – coaching and problem solving

One of the  most common mistakes that  managers make is to immediately solve a problem that either a subordinate brings to the manager or one that the manager determines exists, rather than helping the subordinate to solve the problem him/herself. The first impulse of most managers is to simply give the subordinate the solution, often […]


Great managers – approaching and evaluating coaching and training

Aspects of coaching The most important aspect of coaching, which should be every manager’s top priority, is adopting the practice that every interaction with a subordinate is a coaching opportunity. When a manager does this it goes a long way to establish a culture of coaching and this results in a fair amount of spontaneous […]


Great managers – how to properly monitor performance

Monitoring performance generally falls into two broad categories: 1. Measurable operating results; and 2. Qualitative observations. Measurable operating results Key factors include: 1. Establishing which activities you wish to measure (e.g. hours worked, litres delivered etc.) that you feel are the key to determining if operating performance is on plan. These items should include at […]


Great managers – measuring is just as important as they say it is

Before you can monitor results you must determine what results you need to measure and what your targets for those measurements are. These are key items in your budget, as are the ongoing reports that you should generate to determine whether your team is on track or not. Discussing the myriad of different items that […]


Great managers – how to prepare an effective business plan

An effective business plan takes time, patience, effective communication and hard work to complete. A saying that particularly applies to business planning is, “You can’t manage what you can’t measure.” With that thought in mind, the following are what I believe to be the key components in developing an effective business plan: Articulate in written […]


Great managers – the power of effective business planning

By now you are: Recruiting, screening and hiring self-motivated, emotionally intelligent people who fit your culture; Properly training them and testing for self-sufficiency; Properly assessing them and enabling them to maximize their self-sufficiency in their roles; and Working towards spending your time engaged in the highest value activities as dictated by your job description. So […]