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CEO and C-Suite

Raymond Aaron

Raymond Aaron interviewed by Randall Craig on Professionally Speaking TV

Business Coach, Wealth Management

Discover “the secret” of how Raymond Aaron, NY Times Bestselling Author and Professional Speaker, turned his life around. Learn how to be successful and increase your income through branding and the MTO (minimum, target and outrageous) goal-setting approach. What are you capable of doing beyond your current beliefs?

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Mark Weisleder

Mark Weisleder interviewed by Randall Craig on Professionally Speaking TV

Bestselling Author & Real Estate Lawyer

Mark Weisleder is a real estate lawyer, author and weekly newspaper columnist for the Toronto Star. He has written three bestselling industry books, for home buyers, real estate agents and landlords in Ontario. He has also appeared as a guest real estate expert on Canada AM, The Global News Morning show and Breakfast Television.

Mark is in private practice, with offices in Toronto and Brampton, and acts for buyers, sellers and investors.

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Don Givelos

Don Givelos interviewed by Randall Craig on Professionally Speaking TV

Toronto Path, Virtual-Google tours, underground maze

Don Givelos, President of Stand Out Media, speaks about Toronto’s Path – the largest underground maze with 1,250 stores, hotels, medical and dental offices. His interactive online community website, TorontoPath.com, utilizes virtual-Google tours to help users find everything on the path. Learn about some of the unique challenges and benefits of merchants on ‘The Path’. Don will also share the craziest story he can recall about ‘The Path’.

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Sarah Wiley

Sarah Wiley interviewed by Randall Craig on Professionally Speaking TV

Inspiring and Challenging Journeys

What better country to cultivate resilience, leadership, connections and compassion through inspiring and challenging journeys of self-discovery in the natural world? Sarah Wiley, Executive Director of Outward Bound Canada, joins us on Professionally Speaking TV to showcase some of what makes Outward Bound an incredible experience for both adults and youth. With Wilderness Expeditions and Urban Programs, Outward Bound Canada has a journey for everyone. Sarah Wiley also shares some of her own expeditions and experiences in her long relationship with Outward Bound.

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Greg Pollock

Greg Pollock interviewed by Randall Craig on Professionally Speaking TV

Advisors, ADVOCIS, Financial

Greg Pollock is the president and CEO of ADVOCIS – an association of financial advisors and planners with insurance backgrounds. In this interview Greg talks about the new Raising the Bar campaign and he shares tips on how to choose the right financial advisor when planning for the future. He also describes the pivotal role his organization plays in the four pillars of the financial sector (trust, banks, brokerages and insurance).

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Jessica Ching

Jessica Ching of Eve Medical interviewed by Randall Craig on www.ProfessionallySpeaking TV.com

Female Friendly Medical Devices

Jessica Ching, founder and CEO of Eve Medical, joins us in the PSTV studio to discuss her new venture. Sharing the challenges and successes, Jessica Ching talks about what it’s like to enter the whirl wind of entrepreneurship.

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Rose Reisman

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Caterer, Cookbook Author, Nutritional Consultant

Sixty-eight percent of Canadians are obese with one in four children contributing to this statistic. In comes Rose Reisman, health and nutrition expert, with seventeen cookbooks and several healthy ventures to inspire Canadians to change the way they eat. Breaking down food groups, she offers tips and strategies for healthy eating. Starting with her famous ‘Swap it’, Rose Reisman shows how food choices can empower us to make smarter decisions. With reference to her latest cookbook, Rose Reisman Family Favourites, she reveals her love affair with light cuisine. Learn how diets impact your system. Learn how to avoid the ‘food prison’. Learn the three key things to watch for in your food.

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Bill Johnson

Post image for Bill Johnson

Former President of McDonald's Canada

From burger flipper to CEO, Bill Johnson, former President of McDonald’s Canada, traces his climb up the ladder. Now a coveted speaker at IVEY School of Business, he shares his ‘no cash registers in the boardroom’ philosophy. Revealing trials and lessons learned, Bill Johnson talks about developing the business in Mexico, building a new supply chain, and the international aspect of McDonald’s.

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Dr. Anthony Watanabe

Dr. Anthony Watanbe interviewed by Randall Craig on www.ProfessionallySpeakingTV.com

Sustainability Consulting

Dr. Anthony Watanabe, CEO and President of The Innovolve Group, joins PSTV host, Randall Craig, in a look at sustainability from a local and global perspective.

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Nuzhat Jafri

Perspectives, Requirements, Actions

Executive Director of the Office of the Fairness Commissioner, Nuzhat Jafri, joins us in the PSTV studios to discuss regulated professions, fair licensing, and how it connects to other issues across Ontario.

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Andrew Leslie

Andrew Leslie interviewed by Randall Craig on www.ProfessionallySpeakingTV.com

Defense, Technology, Military

Retired Lieutenant-General, Andrew Leslie discusses his 30 year career in the Canadian Armed Forces, his steep career progression, and his transition to the corporate life at CGI. Breaking down the army organization into bite-sized pieces, he shares processes on recruitment, training, and soldier pay. Taking a broader look at warfare, Andrew Leslie touches on his final role in the army with a closer look at funding, overhead, and sober second-looks. With his transition to CGI, he talks about overlapping elements in cyber warfare, and cyber security in Canadian corporations.

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David Patchell-Evans

David Patchell-Evans interviewed by Randall Craig on Professionally Speaking TV

Founder and Owner, Goodlife Fitness

Overcoming the odds, David Patchell-Evans founder and owner of Goodlife Fitness, discusses how he entered the business of fitness. Now with over 300 clubs across Canada and counting, he talks memberships, motivation and the health of Goodlife Fitness. Talking about his book ‘The Real Sexy, Smart and Strong’, David Patchell-Evans reveals the strategy behind the book and why its impact is timeless.

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Janet Carding

Janet Carding interviewed by Randall Craig on Professionally Speaking TV

Director & CEO, Royal Ontario Museum

Bringing the Royal Ontario Museum (ROM) back to the community forefront, Director and CEO, Janet Carding, joins host Randall Craig to discuss culture in contemporary times. After tracing her continent-spanning career, Janet Carding delves into the cultural heritage housed at the ROM as she guides us through top exhibits, rare collections, and the ROM’s award-winning research. Taking a closer look at the ROM online and curator interaction, she talks about Royal Ontario Museum’s recent deep-dive into social media and online content development.

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John Rafferty

John Rafferty, CEO of the CNIB, interviewed by Randall Craig on Professionally Speaking TV

Seeing Beyond Vision Loss

John Rafferty, CEO of the CNIB, is interviewed by Randall Craig on Professionally Speaking TV.

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Janice Diner

Janice Diner interviewed on Profesionally Speaking TV

Creative Director and Technologist

On the leading edge of technology is where Janice Diner sits. As founding partner and CEO of Horizon Studios Inc., emerging technology is her business. And as an award-winning Creative Director – she does it with style. In this interview Janice Diner discusses her inspiration, challenges, and where she goes from here.

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Wilf Dinnick

Wilf Dinnick interviewed by Randall Craig on Professionally Speaking TV

Community-powered News

Wilf Dinnick, CEO of Open File, shares insight into freelance journalism and what Open File is doing to stay competitive in the business of news.

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Kenny Wise

Kenny Wise interviewed on Professionally Speaking TV by Randall Craig

Beauty Supply Distribution

Kenny Wise, President and CEO of CanRad Beauty Ltd. discusses this family owned company and its generations of history. Taking a peak into the wholesale and distribution business, Kenny Wise shares his own landmarks and how he took CanRad to the top of a competitive and blossoming industry.

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Shenda Tanchak

Shenda Tanchek interviewed on Professionally Speaking TV

Self-Regulating Physiotherapists in Ontario

Shenda Tanchak, CEO and Registrar of the College of Physiotherapists of Ontario, joins host, Randall Craig, on the set of Professionally Speaking TV. This in-depth profile takes a look at the College of Physiotherapists of Ontario, their role in the community, and the regulatory process.

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Bob Oliver

Bob Oliver of Pollution Probe interviewed by Randall Craig on Professioanlly Speaking TV

Clean air. Clean water.

How much do you do for the environment? Bob Oliver, CEO of Pollution Probe, discusses all the work this environmental organization does. With work in defining environmental problems through research; promoting understanding through education; and, pressing for practical solutions through advocacy – there is a lot to cover in this one-on-one interview.

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Alex Barseghian

Alex Barseghian interviewed by Randall Craig on Professionally Speaking TV

Gift Box Experiences

The unique concept of the gift box experience was turned successfully into a thriving business. Here to talk about this exciting venture is Alex Barseghian, CEO and Founder of Samba Days. Listen in as he shares his lessons and learnings on PSTV.

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Connie Clerici

Connie Clerici, Founder of Closing the Gap Healthcare Group, interviewed by Randall Craig on PSTV

Healthcare, Community, Partnership

Connie Clerici and Israel Mendez join Randall Craig in a frank discussion about healthcare in Canada and Closing the Gap Healthcare Group.

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CSAE Social Media Best Practices Research

Randall Craig and Gerry Bramm CSAE Social Media Best Practices Research

Research, Benchmarking, Social Media

Randall Craig and Gerald Bramm discuss their recent report on CSAE Social Media best practices.

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Deborah Del Duca

Deborah Del Duca interviewed by Randall Craig on Professionally Speaking TV

Girl Greatness

Discussing all things Girl Guides, Deborah Del Duca, CEO of Girl Guides of Canada, joined us on the Professionally Speaking TV set. Tracing the 102 year history of this landmark organization, she explores the diverse and multi-generational groups that make up their various programs. Deborah Del Duca’s role is explored as she talks about what she has learned since being a part of Girl Guides of Canada.

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Ed Barisa

Ed Barisa interviewed by Randall Craig on www.ProfessionallySpeakingTV.com

Boards, Professionals, Members

Discussing legal, regulatory, and advocacy issues in Ontario Real Estate, Ed Barisa, CEO of the Ontario Real Estate Association (OREA), offers insight and wisdom into an old and often misunderstood profession. Ed Barisa talks about the Competition Bureau, the Multiple Listing System (MLS), and the Buyers Representation Agreement as he takes us through some Real Estate industry trends.

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Karen Thorne-Stone

Karen Thorne-Stone interviewed by Randall Craig on Professionally Speaking TV

Cultural Media Industries

As President and CEO of the Ontario Media Development Corporation (OMDC), Karen Thorne-Stone defines the organization as an economic development agency by generating investment and job creation across six different creative industries. Discussing the impact of the OMDC, Karen Thorne-Stone outlines what their funding is for and how to get it. “This is not a one-horse town,” says Thorne-Stone, alluding to their ability to support initiatives across sectors and broker relationships between industries. Learn how OMDC measures their success.

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Stewart Hardacre

Stewart Hardacre interviewed by Randall CRaig on Professionally Speaking TV

Affordable housing, Partnership, Advocacy

Building simple, decent, and affordable housing, Stewart Hardacre, President and CEO of Habitat for Humanity Canada, discusses how they empower change and break the cycle of poverty. Defining the housing need in Canada, he traces the application and selection process as well as the Habitat for Humanity Canada funding. As they offer a ‘hand up’ to hundreds of Canadians across the country, Stewart Hardacre explains how the real magic is what happens after the ‘Habitat’ experience.

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Matthew Teitelbaum

Matthew Teitelbaum interviewed by Randall Craig on Professionally Speaking TV

Art, Community, Learning

From the Art Gallery of Ontario (AGO), CEO, Matthew Teitelbaum joins us as he discusses curating and collecting. Revealing community responsibilities of the AGO, he defines the role of curator and what lead him to the AGO. Matthew Teitelbaum shares the challenges and inspiration of the AGO Transformation process and how it came about. Gaining first-hand insight into the newest addition of the AGO, The Weston Family Learning Centre, Matthew Teitelbaum discusses it’s integration into the AGO.

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Anne Larcade

Anne Larcade interviewed by Randall Craig on Professionally Speaking TV

Hotel Management and Development

Attitude is paramount. At least it is in the hotel business. Anne Larcade, President & CEO of Sequel Hotels & Resorts, defines the challenging role she plays in hotel management and development. Sharing lessons learned from her 25 years in the industry, she reveals Sequel’s winning strategy of Sequel Hotel’s unique guest centric structure. Defining the challenges of Canadian tourism, she shares her views on guest expectations and intuitive service. Anne Larcade discusses hotel revenue streams, mystery shopping, and the landmark Gladstone Hotel. Learn how to reinforce examples of amazing service. Learn how to motivate and keep younger staff. And learn what ‘management’ means in the hotel industry.

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YWCA on the World Stage

Paulette Senior interviewed by Randall Craig on Professionally Speaking TV

CEO, YWCA Canada

What a busy month it’s been.  To say that World Council was a meaningful and rich experience would be a major understatement.   The World YWCA, which hosts World Council held every 4 years, brought together 125 Member Associations connecting women…

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Tonya Surman

Tonya Surman interviewed by Randall Craig on Professionally Speaking TV

Public Benefit Initiatives

Creating an opportunity for collaboration, the Centre for Social Innovation’s founder and Executive Director, Tonya Surman, talks about how they came to be and what they do. Offering offices, desks, and collaboration, the Centre for Social Innovation (CSI) opened its doors in 2004 and hasn’t looked back. Naming several collaborators in the process of CSI’s growth, Tonya Surman reveals the challenges along the way and how she overcame them. She talks about the process of creating the Community Bond and the purchase of their new permanent home at 720 Bathurst Street. Opening a third location in Regent Park, Tonya Surman discusses the growth of CSI, their direction, and how we all can be Agents of Change.

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Ellen Kral

Ellen Krall interviewed by Randall Craig on Professionally Speaking TV

Publishing, B2B, Media

What’s the difference between a good magazine and an exceptional one? Ask Ellen Kral, CEO of Kenilworth Media. As one of Canada’s Top Women Entrepreneurs 2010 by PROFIT magazine, she offers insight into the realm of successful trade and association publishing. Profiling several of Kenilworth’s publications, Ellen Kral discusses the delicate balance between content and advertising. Revealing industry challenges and how she’s overcome them, she talks about Kenilworth’s competitive strategy and plans for growth.

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Dianne Carmichael

Dianne Carmichael interviewed by Randall Craig on Professionally Speaking TV

Information, Diagnosis, Treatment

By 2030, Canada will spend 80% of provincial budgets on healthcare. Coming from a strong history in the investment industry, Dianne Carmichael, President of Best Doctors Canada, shares her motivation for becoming a healthcare advocate. Applying her business acumen to the healthcare industry, she describes the political hurdles and other obstacles the system has to overcome. Looking at best practices, service gaps, practitioner compensation, and access to service, Dianne Carmichael paints a detailed picture of Canadian healthcare. Introducing Best Doctors, Dianne Carmichael defines its function in Canada and outlines the process while highlighting several success stories along the way.

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Gillian Hewitt Smith

Gillian Hewitt Smith interviewed on Professionally Speaking TV

Connection, Engagement, Celebration

How are you contributing to the strength of Canada? Gillian Hewitt Smith, Executive Director and CEO of the Institute of Canadian Citizenship (ICC), discusses Canada, its newest citizens and what the ICC is doing to bring them together. With a broad portfolio in community leadership, Gillian Hewitt Smith shares the value of volunteering and what she gets out of giving – listing several volunteer resources along the way. Defining the role of ICC she talks about the community citizenship ceremonies and how they have impacted her personally.

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Dr. Paul Garfinkel

Dr. Paul Garfinkel interviewed on Professionally Speaking TV

Psychosis, Diagnosis, Breakthroughs

Working towards a better quality of life. Dr. Paul Garfinkel, former CEO & President of the Centre for Addiction and Mental Health (CAMH), talks about the progress within the mental health community and what his role has been. Tracing his progressive positions throughout his career, Dr. Paul Garfinkel reviews the development of CAMH and the adding of “addiction” to mental health. As he defines the term ‘psychotic’, Dr. Paul Garfinkel discusses the challenges in a diagnosis and the roles are various mental health professionals.

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Michael Anderson

Michael Anderson interviewed by Randall Craig on Professionally Speaking TV

Developing Excellence in Associations

As President and CEO of the Canadian Society of Association Executives (CSAE), Michael Anderson has been developing excellence in associations for over a decade. Revealing challenges and opportunities, he talks about the CSAE, how it’s changed and where it’s heading. Including professional and trade associations, Michael Anderson looks at board, staff and member perspectives. He talks about association innovation, governance, and expectation as well as the role of the volunteer. Learn how to engage members. Learn how to develop priorities. And learn how the CSAE can help.

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Frederick Dryden

Post image for Frederick Dryden

Liberating Marginalized Youth

74.3 percent of adult prisoners were adult offenders. Battling this statistic is Frederick Dryden, Executive Director of Liberty for Youth and Top 40 Under 40 winner. Targeting marginalized, at-risk youth, he defines several of the Liberty for Youth programs and how these programs provide life-saving skills and necessary support.

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Vivian Prokop

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Championing Tomorrow's Entrepreneurs

She’s in the business of entrepreneurship. Vivian Prokop, the CEO of the Canadian Youth Business Foundation (CYBF), shares the secret to their 94 percent success rate. Defining the parameters of the successful program, she traces the process of a CYBF entrepreneur applicant and outlines the stepping-stones to their destined success.

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Randall Craig

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Social Media & Web Strategist

In response to viewer demand, Randall Craig, the usual host of Professionally Speaking TV, steps in as a featured guest in this episode. As a best-selling author, and sought after consultant in the field of social media and web strategy, he shares several best practices on how to successfully bind online activities to a business strategy. With a strong history in developing engaged communities, Randall Craig talks about broadcasting versus engagement, handling “comments”, and developing successful client relationships. With social media being a particular strength of his, Randall Craig offers up avenues of connecting social media with Customer Relationship Management and Search Engine Optimization to create a powerful online presence with an impact on business. Learn about Randall Craig’s coveted Anchors and Outpost strategy. Learn how to mitigate risks in online identity theft. Learn how the 4 P’s of marketing fit into today’s strategies.

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Steve Taylor

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Style, Design, Technology

Since 1875, Bulova’s single-category company has maintained their business and reputation of excellence. President of Bulova Canada, Steve Taylor, discusses patents, manufacturing, and the evolving technology of time keeping.

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David Agnew

Post image for David Agnew

Innovative, Competitive, Collaborative

With 100,000 students and 10 campuses across the Greater Toronto Area, Seneca College is a major player in the arena of post secondary education. David Agnew, President of Seneca College, discusses the evolution of college and how the face of higher education is changing. Helping navigate the various degrees, certificates, and diplomas being offered by today’s educational institutions, he reviews the competitive landscape,– and how Seneca is playing a leading role.

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Jody Steinhauer

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Chief Bargains Officer

Who doesn’t love a bargain? President and Chief Bargains Officer of The Bargains Group, Jody Steinhauer talks about the wholesale industry and the development of retail discount in Canada. Discussing the apparel industry, major chains, and the coming of American retail into Canada, Jody Steinhauer offers insight into the business of merchandise in North America.

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Dobri Stojsic

Dobri Stojsic interviewed by Randall Craig on Professionally Speaking TV

Strategic Plans, Cascading Actions

How far ahead do you plan? Dobri Stojsic, Senior partner at the Strategic Planning Group, and former senior executive at the Bank of Montreal, talks about strategic planning and the necessary actions that should be taken.

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Bob Leonidas

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Former President of Nestle Canada

In over 500 countries, with over 250,000 employees – that’s Nestle. Former President of Nestle Canada, Bob Leonidas shares inspiration from his 27-year career with Nestle. Discussing global and local brands, he talks about the sale of Laura Secord and the stories of other Canadian brands such as Smarties, Kit Kat and Coffee Crisp.

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Dr. Larry Ohlhauser

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The Healthy CEO

If you’re a major resource to your company, how much time do you spend keeping that resource healthy? One of the top 100 physicians this century, and author of The Healthy CEO, Dr. Larry Olhauser discusses the impact of balancing physical, financial and relational wellness. With a focus on Executives and CEO’s, Dr. Larry Olhauser encourages a business plan on their health and wellness. With the requirement of 150 minutes of activity per week, he offers tips on how to find those minutes, and what to do with them.

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Aubrey Dan

Aubrey Dan interviewed on Professionally Speaking TV

Theatre, Investment, Philanthropy

Entrepreneur, investor, and philanthropist Aubrey Dan, from DanCap Group of Companies, talks about his investment business, his theatre line-up and his 20 million dollars in charitable donations. Sharing lessons from his beginnings, he discusses exit strategies, investment tactics, and good business criteria.

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Gar Mahood

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Tobacco, Public Policy, Legislation

“The tobacco fight is trench warfare”, says Gar Mahood, Executive Director of the Non-Smokers Rights Association and recipient of the Order of Canada. Countering the tobacco industry’s ‘denormalization’ strategy, Gar Mahood sheds light upon the tobacco epidemic in Canada. Playing a lead role in public policy strategy, he discusses the impact on Canada, and the position of provincial and federal governments.

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Greig Clark

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Founder of College Pro Painters

College Pro Painters founder, Greig Clark talks franchises, venture capitalism, and advisory boards and how the success in each area is all about getting the right people. As he traces his career back to starting the popular franchise College Pro Painters, he talks about the learning curve of building the business and how he knew it was time to leave. 15 years after entering the arena of venture capitalism, Grieg Clark discusses what he learned: evaluating the players, analyzing the financial proposal, and indicators of success or failure. Offering tips on how investees and entrepreneurs work with a venture capitalist, he explains the importance of continuous process improvement.

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Gail Nyberg

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Hunger, Poverty, Social Assistance

‘39% of adults go hungry at least once a week,’ states The Daily Bread Food Bank’s Annual Poverty Report. Join Gail Nyberg, Executive Director of the Daily Bread Food Bank, in discussing the issues of hunger and poverty in Toronto. Helping to define the food bank visitor, she talks about the diversity of clients, needs and services that are being met through the Daily Bread, and why it’s not just a food bank.

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Mary-Colleen Shanahan

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CEO of Tilly Endurables

CEO of Tilley Endurables, Mary-Coleen (MC) Shanahan, shares the lessons learned from early opportunities. She discusses her transition from service to product, entering a family-run business, and the challenges of being competitive in an international market. Learn about the adventure of a Tilley purchase. MC Shanahan displays a wide range of products from the original Tilley hat that has gained so much fame to their newest member –the Intrepid Bag.

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Carol Seidman

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Fundraising and Major Gifts

She still wants to change the world. Carol Seidman, former CEO of the Canadian Breast Cancer Foundation and Fundraising Consultant, is passionate about doing good in the world. From fundraising techniques to donor stewarding, Carol Seidman discusses corporate and individual giving in the charity business today. She compares the governance between profit corporations and not-for-profits discussing what makes them so similar, including the controversial CEO salaries.

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Peter Moore

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Children's Mental Health

One in five children have a diagnosable mental illness. This is one of the statistics that Peter Moore, Executive Director of the Kinark Child and Family Services, mentions. Established in 1916 and treating 10,000 cases a year, Kinark is the largest mental health agency in Ontario. Working to defeat the stigma and shame associated with it, Peter Moore discusses the role parents, and the community plays in a child’s well being. He describes some of the centers, programs and services offered through Kinark, such as Autism Services, Youth Justice services, and Therapeutic recreation. Peter Moore also talks about their recent initiative to reach out to remote, northern communities and the complexities involved with that initiative.

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Michael Stanleigh

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Operational Success

With a clear focus on operational success, Michael Stanleigh, CEO of Business Improvement Architects, explains what this encompasses and how it reaches into the very foundation of all organizations. Tracing his corporate career as a senior executive at Coles Books to the strategy of his own business, he talks about how professional speaking and presenting wove into his career. Discussing change management, Michael Stanleigh reveals the Rapid Change Process in stories of success and growth, and the development of the Project Management Office.

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Pat Ferrier

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Publishing, eBooks, Textbooks

From hard cover to downloadable. Pat Ferrier, publishing industry veteran and President of McGraw-Hill Ryerson – Higher Ed. Division, is in the business of developing intellectual property. In tune with the post-secondary market and its changing needs, Pat Ferrier discusses combined print and digital solutions and their increasing popularity and effectiveness. He shares the process of publishing a textbook and the agents that make it happen.

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Bob Coffey

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Former Vice Chair of KPMG

How do you manage an organization by slogan? Ask Bob Coffey, Management Consultant and Coach. As previous Vice Chair of KPMG, past Vice President of Geneva Merger and Acquisition Services of Canada and various other senior positions, his experience spans decades. Journeying through his illustrious career he touches on what he learned from his coaches, and how he became ‘The Coach’ back in 1976.

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Roz Usheroff

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Personal Branding

What does your first impression really say about you? Do you think you can do better? Widely recognized as an authority on image, Personal Branding Coach Roz Usheroff shares tips and techniques on how to make those first four minutes count. How do you package yourself? How do you take charge of your image? Roz shares ideas on everything from dress and body language to attitude and personality.

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Donald Cooper

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Cooper Sports, Alive and Well

How they buy, and how we sell. Innovative retailer and marketer, Donald Cooper from Cooper Sports and Alive and Well, talks about creating an extraordinary customer experience. Having worked with forty different industries around the world, Donald Cooper shares his triumphs, influences, and challenges in business.

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